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Client Support

We pride ourselves on being able to support installers with technical information and back up on installs. This includes commissioning, servicing and breakdowns. 

For a commissioning request form please contact the engineer who designed the heating system in Unitherm. Alternatively you may email us with the project number and we can contact you.  

If the time has come to service your Heat Pump we only service Heat Pumps we supply. Please see Service Request Form link here.

If you are experiencing a fault code showing on your controller we have videos that may be able to help here. Some issues may be electrical or plumbing so please consult with your electrician or plumber.